Changed your mind?

That's OK! If you've changed your mind on your order you have 14 days to tell us and another 14 days to send the items back to us, unopened and unused. Some of our items are second hand but they must come back to us as you received them.

We don't offer a free returns service and therefore you must pay to send your items back to us, we recommend a tracked service. Refunds are processed within 5 working days of receipt of goods back, you will get a email when we process it. Money is usually back in your account within 3-5 working days after this, minus the postage costs you originally paid.

All items must be sent back in their original packaging and if they came with tags, they must be returned with the tags intact.

We regret we cannot accept returns on cosmetics or eyelashes for hygiene purposes.

Our returns address is:

Marnies Closet
Returns Centre
The Library Park Farm
Bradbourne Lane
Ditton
Kent
ME20 6PE
UK

Order been returned to us?

All orders will either need a signature on delivery or more than likely be too big for your letterbox so you must be home. Your postman will usually leave a card if you're not. Otherwise you can track it online (if applicable) using the link we send you and you can rearrange delivery from there. Each country's mail service will have different terms on how long they keep mail for. If items are not collected and are sent back an automatic refund is processed (minus your postage costs). We do not send out orders twice unfortunately. We process refunds in the same way as we've mentioned above if this happens.

Got a damaged product?

Sorry about that. Please remember some of our items are second hand and we will detail any defects if the item has any. If you have received a damaged or faulty item please email us first at info@marniescloset.com - we will usually ask to see a picture of the damaged product and then decide if we need it to be sent back to us. If we do, we will reimburse you for your return postage costs. Don't forget to include your order number in your email! If we replace the item it'll be at no extra cost to you. If we refund you, you will be refunded in full. We won't be liable for any mistake you make in cutting the lace on your wig and we will not class this as damage. If in doubt about cutting the lace contact a wig professional.

Want to cancel?

We can't usually cancel orders before they're dispatched unfortunately as orders are normally processed quite quickly.

Want to exchange?

We don't offer exchanges unfortunately, only refunds.

Put the wrong delivery address in?

We know it happens, but we can't send orders out twice. Please check your order carefully at the confirmation stage. If it gets delivered to a wrong address that you've input we won't be able to refund you. If it gets sent back to us undelivered, you'll be refunded your product costs but not your postage costs.